Your digital customer assistant, 24/7.
Customers get answers before they leave your online store.
Biseda answers questions about products, shipping, and returns — and hands off to staff anything that needs your attention.
A customer messages you...
Example conversation
Customer details
What Biseda does for your online store
One message. Two outcomes.
Without Biseda
11:10pm — A customer asks about delivery time. No one replies. The reply doesn't come until the next day.
With Biseda
11:10pm — The customer gets an answer right away. If they need extra help, their details are collected. Staff sees them in the morning.
What the data shows
72.4%
According to a Kantar study commissioned by Meta, 72.4% of consumers say they're more likely to purchase from a brand that offers messaging as a contact option.
Source: Kantar, commissioned by Meta, 2025Recommended plan
Starter, Growth, or Advanced
Starter for stores using mainly WhatsApp; Growth when Instagram or web chat matter; Advanced for higher volume or multiple channels.
See full pricing →Frequently asked questions
Can it answer questions about products?
Yes, based on the information you give us about your products.
Can it answer shipping and returns questions?
Yes, based on the policies you give us.
Can it process orders or refunds?
No, Biseda currently doesn't process orders or refunds — it answers questions and hands off to staff when an action is needed.
Can it collect customer details?
Yes, when the customer needs extra help.
Can it hand a question to staff?
Yes, when the question needs a person.